Anger grows over Bexhill mail service

They believe last week s statement to the Observer that nobody had contacted the mail consumer services department over mis-delivery of letters in Bexhill added insult to injury.

When the Observer contacted the Mail last week over complaints that post in Bexhill was being mis-delivered, a spokesman said: "We cannot solve problems unless customers notify us of them."

Now Postwatch, the public s new watchdog body for postal matters, is taking up the issue.

And, at the request of the Royal Mail s press office to whom the paper referred the issue this week, the Observer has forwarded readers complaints which the press office will pass to the organisation s consumer services department.

Janet Gunner, of Grange Court Drive is among readers incensed by last week s denial that Royal Mail s had received complaints from Bexhill.

She says: "That s nonsense!

"They say nobody has complained? Well, I ve have complained for one and I know many others in this road have done so.

"I have phoned Tunbridge Wells without result. I have written to Tunbridge Wells twice. The second time they ignored the letter completely - mind you, they might never have got it!

"A thank-you letter from last Christmas was never delivered. I had to phone and make sure they got the gift.

"Two cheques have gone astray.

"I sent the money for my car tax. The tax disc never arrived and I had to write away for another.

"My friend had a letter from her solicitors reminding her that they had sent their account for having made her will three months before - she never got the account.

"My neighbour had a letter which had been sent to the wrong house and opened by mistake.

"A lot of our post seems to be directed to Buxton Drive. I suppose they are getting ours.

"We never know when we are going to get our mail. Some days it is anything up till noon. We just have to wait and hope."