LETTER: So out of order at Worthing car park

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Last week I went into Worthing and parked in the open car park for the Montague Centre, run by CP Plus.

On my return, the fee should have been £3.20, but one of the two (new) pay machines was out of action and consequently, when I finally got to pay – as the queue was out of the car park and onto the main road – the fee had jumped to £6.40!

I wonder how many other people have had this experience?

There is a notice pinned to the lamp post next to the pay machine, but it is fixed so high up we couldn’t read it!

On the back of my receipt, I noticed the car park is managed by CP Plus, so on my return home, I emailed them, but presumably they have been inundated with complaints, as they have not replied to me.

I have since heard from a friend that exactly the same thing happened to her on the Thursday – she had to pay £10 and the machine would not accept her card.

So we know the machine was out of action from Thursday to Saturday. I wonder how much extra cash that earned the company?

Someone should be responsible for these ‘cash machines’ – how many people walk away and say nothing?

Carole Paterson

Old Manor Road

Rustington

• A spokesman for CP Plus responded: “Unfortunately, machines do sometimes go wrong and a machine was out of action and we endeavoured to repair it as soon as possible. Customers can pay by text or online if there are queues and we have encouraged customers to do so.”

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